Returns & Exchanges
RAGVI accepts returns and exchanges only where a piece has been damaged in transit or the wrong product has been delivered. You must inform us within 3 days of receiving your order.
What Is Eligible
A return or exchange is accepted only if the piece was damaged in transit or you have received the incorrect product.
The product must be unworn, with the original packaging, pouch and tags intact and untampered.
Exchanges are processed at the original purchase price. Sale pieces and personalised or made-to-order pieces are not eligible for return or exchange.
We do not offer change-of-mind returns or refunds.
How To Raise A Request
Write to [email protected] within 3 days of delivery with your order number.
Send clear photographs of the outer packaging, the unopened parcel where possible, and the piece itself, so our quality team can review the claim.
Once the request is approved, we will confirm the next steps and arrange collection of the piece.
A replacement is dispatched after the returned piece reaches us and passes the packaging, tag and condition check. If that piece is no longer in stock, we will contact you with the options available.
Refunds
Refunds are issued only for packages lost in transit, to the original payment method, within 10 business days of the claim being approved.
Your bank or card provider may take additional time to reflect the credit in your account.
What Is Not Covered
Incorrect or incomplete delivery addresses, and failed delivery attempts.
Sizing or fit preferences.
Pieces that have been worn, used or damaged after delivery.
Minor variation in colour, stone tone and finish between pieces and from the photographs on this website.
Requests raised after the 3-day window, or without the original packaging and tags.
Cancellations
An order can be cancelled only before it is dispatched. Write to [email protected] with your order number as soon as possible.
Once a parcel has been handed to the courier, it can no longer be cancelled.