Track Your Order
Every RAGVI order is tracked from the moment it leaves us. Here is how to follow it.
Finding Your Tracking Link
We email a tracking link as soon as your parcel is handed to the courier, usually within 1–2 business days of your order.
Open that link to see the courier's latest scan. Tracking can take up to 24 hours to show its first update.
Your order confirmation and tracking details are also in your account, under Orders.
If Tracking Has Not Moved
A parcel sometimes sits without a scan for a day or two, particularly around weekends and public holidays. This is normal.
If there has been no movement for three business days, email [email protected] with your order number and we will chase the courier for you.
Delivery Attempts
Our courier partners call the mobile number on the order before delivering, so please keep it reachable.
If a delivery is attempted and missed, the courier normally tries again on the next working day. After repeated failed attempts the parcel is returned to us and we will contact you to arrange redelivery.